Order Management
The Order Management module processes user purchase orders, which is the core of system revenue and business processes.
Overview
Order List
View and manage all orders:
- Order Number: Unique order identifier
- User Info: Buyer name and email
- Product Info: Purchased product name and specs
- Amount: Paid amount and original price
- Payment Method: Alipay/WeChat/Crypto, etc.
- Status: Pending/Paid/Completed/Canceled/Refunded
- Created: Order creation time
- Paid: Payment completion time
Order Filtering
Quickly find specific orders:
- By Status: Pending/Paid/Completed, etc.
- By Date Range: Today/This week/This month/Custom
- By Payment: Filter by payment channel
- By User: View specific user's orders
- By Product: View specific product sales
- By Amount: Filter by order amount range
Create Order
Manually create order for user:
Select User
- Search existing user
- Or create new user
- Fill in user basic info
Select Product
- Choose package from product list
- Set purchase quantity
- View price details
Discount Settings
- Apply coupons
- Manual discount
- Balance deduction
- Points deduction
Order Notes
- Add order notes
- Mark special orders
- Record communications
Order Details
View complete order information:
Basic Info
- Order number and creation time
- User info and contact
- Product details and specs
- Order amount breakdown
Payment Info
- Payment method and transaction number
- Payment time and status
- Third-party platform order number
- Payment proof (if any)
Order Status
- Current order status
- Status change history
- Operation log records
After-sales Info
- Refund request records
- Customer service communications
- Issue resolution progress
Order Operations
Order Review
Review pending orders:
- Auto Review: Online payment auto-complete
- Manual Review: Bank transfer needs confirmation
- Approve: Activate service and notify user
- Reject: Reject order with reason
Order Processing
Process paid orders:
- Auto Activation: Auto-activate after payment
- Manual Activation: Admin manually activates
- Delayed Activation: Set future activation time
- Batch Processing: Process multiple orders
Order Cancellation
Cancel unpaid or abnormal orders:
- User Cancel: User actively cancels
- Timeout Cancel: Not paid within time limit
- Admin Cancel: Admin manually cancels
- System Cancel: Auto-cancel on anomaly detection
Order Refund
Process refund requests:
Refund Review
- Review refund reason
- Evaluate refund validity
- Decide whether to approve
Refund Processing
- Full Refund: Return full order amount
- Partial Refund: Return partial amount
- Refund to Balance: Refund to user account
- Original Return: Refund to original payment method
Post-refund
- Revoke activated services
- Update user account status
- Record refund reason and result
Payment Management
Payment Methods
Support multiple payment channels:
- Alipay: QR code/Face-to-face payment
- WeChat Pay: QR code/H5 payment
- Cryptocurrency: USDT/BTC, etc.
- Bank Transfer: Offline transfer
- Balance Payment: Use account balance
Payment Config
Configure payment channel parameters:
- Merchant Info: Merchant ID/Key
- Payment Callback: Async notification URL
- Payment Limits: Min/Max payment amount
- Transaction Fees: Fee rate and bearer
Payment Callback
Handle payment platform callbacks:
- Verify Signature: Verify callback data authenticity
- Update Status: Update order payment status
- Activate Service: Auto-activate purchased service
- Send Notification: Notify user of successful payment
Order Statistics
Sales Statistics
Analyze order sales data:
- Order Count: Total orders and growth trend
- Order Amount: Total sales and average order value
- Conversion Rate: Order conversion analysis
- Repurchase Rate: User repurchase situation
Payment Statistics
Analyze payment method usage:
- Payment Method Share: Alipay/WeChat share
- Payment Success Rate: Success rate per channel
- Payment Duration: Time from order to payment
Product Statistics
Analyze product sales:
- Best Sellers: Top-selling products
- Revenue Contribution: Revenue share per product
- Stock Alert: Low-stock products
Order Export
Export order data for analysis:
Export Options
- Export Format: Excel/CSV/PDF
- Export Range: All/Filtered results
- Export Fields: Custom export fields
- Data Masking: Mask sensitive information
Export Purposes
- Financial Reconciliation: Verify revenue data
- Data Analysis: Conduct business analysis
- Report Generation: Generate sales reports
- Backup Archive: Data backup and archive
Abnormal Order Handling
Anomaly Types
- Duplicate Payment: Same order paid multiple times
- Payment Not Received: Paid but system didn't receive
- Amount Mismatch: Payment amount differs from order
- Malicious Orders: Fraud or fake orders
Handling Process
- Identify Anomaly: System auto-marks or manual detection
- Investigate: Check payment records and logs
- Contact User: Communicate to confirm situation
- Resolution: Refund/Resend/Manual handling
- Record: Document process and result
Order Security
Risk Control
- Identity Verification: Require user verification
- Payment Limits: Set per-transaction limits
- Anomaly Detection: Detect abnormal payment behavior
- Blacklist: Block malicious users
Anti-fraud
- Rate Limiting: Limit order frequency
- IP Detection: Detect abnormal IP behavior
- Device Fingerprint: Identify duplicate devices
- Manual Review: Review suspicious orders
Best Practices
- Process pending orders promptly
- Ensure payment callback stability
- Regularly reconcile financial data
- Respond quickly to refund requests
- Maintain complete operation logs
- Analyze order data to optimize operations
Troubleshooting
Payment Successful But Not Received
Steps:
- Check payment platform order status
- Review payment callback logs
- Manually trigger callback processing
- Contact payment platform support
Cannot Cancel Order
Possible reasons:
- Order already paid
- Service already activated
- Insufficient system permissions
Refund Failed
Check:
- Is refund API configured correctly
- Is account balance sufficient
- Is refund info complete
- Has refund deadline passed
Next Steps
- Coupon Management - Create promotions
- User Management - Manage user accounts
- Financial Statistics - View transaction details