User Management
The User Management module manages all user accounts in the system, which is the foundation of system operations.
Overview
User List
View and manage all users:
- User Info: Username, email, phone
- User Group: VIP/Regular/Trial, etc.
- Account Status: Active/Disabled/Expired
- Balance: Account balance
- Traffic: Used/Total traffic
- Validity: Subscription expiry date
- Registration: Account registration date
- Last Login: Last login time
User Filtering
Quickly find users:
- By Status: Active/Disabled/Expired
- By Group: VIP/Regular users
- By Registration: Date range filter
- By Traffic: Filter by traffic usage
- By Device: Online/Offline users
- Search: Username/Email/Phone search
Add User
Manually create new user account:
Basic Info
- Username: Login username (unique)
- Email: User email address
- Phone: Contact phone (optional)
- Password: Initial password
Subscription Info
- User Group: Select user group
- Traffic Quota: Set traffic allowance
- Validity: Set expiry date
- Speed Limit: Set rate cap
- Device Limit: Concurrent device count
Account Settings
- Balance: Initial account balance
- Points: Initial points
- Referral Code: Custom invite code
- Notes: User notes
Edit User
Modify user info and config:
- Update Basic Info: Change email, phone, etc.
- Adjust Subscription: Modify traffic, validity
- Balance Operations: Top-up or deduct balance
- Reset Password: Reset password for user
- Change Group: Upgrade or downgrade group
Delete User
Delete user account:
- Soft Delete: Mark deleted but keep data
- Hard Delete: Permanently delete user and data
- Batch Delete: Delete multiple users
Warning
Deleting a user will clear all subscriptions and usage records. Proceed with caution.
User Operations
Disable/Enable
Control user account status:
- Disable Account: Suspend service access
- Enable Account: Restore normal usage
- Disable Reason: Record reason
- Auto Unban: Set auto-unban time
Traffic Operations
Manage user traffic:
- Add Traffic: Add traffic for user
- Deduct Traffic: Deduct user traffic
- Reset Traffic: Reset to initial value
- Traffic Log: View traffic change history
Duration Operations
Manage subscription duration:
- Extend Time: Extend validity period
- Shorten Time: Reduce duration
- Set Expiry: Set specific expiry date
- Lifetime: Set to never expire
Balance Operations
Manage user balance:
- Top-up: Recharge user account
- Deduct: Deduct from account
- Transfer: Transfer between users
- Balance Log: View balance changes
User Details
Basic Info
View complete user information:
- Account basic profile
- Subscription status and quota
- Balance and points
- Referral information
Subscription Info
View user subscription details:
- Current subscription package
- Traffic usage
- Remaining validity
- Node access permissions
Usage Statistics
Analyze user usage data:
- Traffic Stats: Daily/Weekly/Monthly traffic
- Online Duration: Usage time statistics
- Node Preference: Common node analysis
- Device Stats: Device count statistics
Order Records
View user purchase history:
- Historical order list
- Order amount statistics
- Purchase frequency analysis
- Renewal status
Login Records
View user login history:
- Login time
- Login IP
- Login device
- Login location
Online Devices
View user online devices:
- Device type and OS
- Connected node
- Online duration
- Force offline function
User Grouping
Group Management
Create and manage user groups:
- Group Name: User group display name
- Permissions: Node access permissions
- Traffic Quota: Default group traffic
- Speed Limit: Group rate cap
- Other Limits: Devices, concurrency, etc.
Batch Grouping
Batch set user groups:
- Select multiple users
- Specify target group
- Batch update groups
- Keep or reset quotas
User Search
Advanced Search
Search users with multiple conditions:
- Combined Conditions: Multiple criteria
- Range Search: Traffic, balance ranges
- Time Range: Registration, expiry
- Custom Fields: Notes and other fields
Save Search
Save frequently used search criteria:
- Quick apply search
- Manage saved searches
- Share search criteria
User Export
Export user data:
Export Options
- Export Format: Excel/CSV
- Export Fields: Custom export fields
- Data Range: All or filtered results
- Data Masking: Handle sensitive info
Batch Import
Batch import users:
- Download import template
- Fill user data
- Upload Excel file
- Validate and import
User Notification
Send Notification
Send messages to users:
- Internal Message: System notifications
- Email: Send email notifications
- SMS: Send SMS notifications
- Batch Notify: Send messages in batch
Notification Templates
Manage notification templates:
- Create message templates
- Use variable substitution
- Multi-language templates
- Scheduled sending
User Analysis
User Profile
Analyze user characteristics:
- Basic Attributes: Age, region distribution
- Behavioral: Usage habits, activity
- Consumption: AOV, repurchase rate
- Churn Risk: Churn prediction
User Value
Evaluate user value:
- RFM Analysis: Recency, Frequency, Monetary
- Lifecycle: User lifecycle stage
- Contribution: Revenue contribution ranking
- Activity: Usage activity level
User Security
Security Settings
Enhance account security:
- Force 2FA: Require two-factor auth
- IP Whitelist: Restrict login IPs
- Device Management: Manage authorized devices
- Anomaly Detection: Detect abnormal logins
Risk Control
Prevent malicious users:
- Behavior Monitoring: Monitor abnormal behavior
- Risk Scoring: User risk level
- Auto Ban: Auto-disable on rule trigger
- Blacklist: Permanently block users
Best Practices
- Regularly review user account status
- Process expired user renewals promptly
- Focus on high-value user needs
- Analyze churn user reasons
- Protect user privacy data
- Establish tiered user service
Troubleshooting
Cannot Login
Check:
- Is account disabled
- Is password correct
- Are security restrictions triggered
- Is system service normal
Traffic Anomaly
Possible reasons:
- Statistics service failure
- Node reporting anomaly
- User device issues
- Malicious usage
Batch Operation Failed
Check:
- Number of users selected
- Operation permissions
- Is data format correct
- Are system resources sufficient
Next Steps
- Ticket Management - Handle user tickets
- Order Management - View user orders
- Login Logs - View login records